Tel: +44 (0) 1661 871 800

Email: art@alanreed.com

Important Information

Delivery

A carriage and handling charge is added to the cost of the goods and is to cover carriage, administration and the packing costs of the goods to the delivery address. If you have any special requirements then please contact us. Special delivery requirements may incur an additional cost, which will be quoted upon request.

UK Mainland

Standard 2nd Class Recorded – £4.95 .

Special Delivery/Courier – £9.95 .

Europe

Courier - £9.95

International Worldwide Shipping

International Rest of the World £19.95

Collect from the Gallery

You have the option to meet us personally and collect your print/painting from the gallery for free

All other countries

Alan Reed Art Ltd is very much an International company, and we are more than happy to discuss arrangements for shipping of any of our products anywhere in the world. Please do not hesitate to contact us for a quote.

Returns

Please call us if you wish to return the goods so we can arrange collection/refund. Refunds will be made using the same method as the original payment.

Privacy Policy

All personal address etc information supplied to us by customers will be held as confidential. It will be stored on our computer database for our use only and will not be supplied to any third parties. Mailing information may be used by us to inform you of goods and exhibitions of paintings that we feel may be of interest to you. If you do not wish to be contacted by us in the future, then please instruct us by email or in writing.

Cookies

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites

Our cookies help us:

  • Make our website work as you'd expect
  • Remember your settings during and between visits
  • Improve the speed/security of the site
  • Personalise our site to you to help you get what you need faster
  • Continuously improve our website for you
  • Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do)

We do not use cookies to:

  • Collect any personally identifiable information (without your express permission)
  • Collect any sensitive information (without your express permission)
  • Pass data to advertising networks
  • Pass personally identifiable data to third parties
  • Pay sales commissions

You can learn more about all the cookies we use below

Granting us permission to use cookies

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

More about our Cookies

Website Function Cookies

Our own cookies

We use cookies to make our website work including:

  • Making our shopping basket and checkout work
  • Remembering your search settings
  • Remembering if you have accepted our terms and conditions
  • Tailoring content to your needs

There is no way to prevent these cookies being set other than to not use our site.

Third party functions

Our site, like most websites, includes functionality provided by third parties. A common example is an embedded YouTube video. Our site includes the following which use cookies:

Disabling these cookies will likely break the functions offered by these third parties

Anonymous Visitor Statistics Cookies

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn't working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called “analytics” programs also tell us if , on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend.

We use:

Turning Cookies Off

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies (Learn how here). Doing so however will likely limit the functionality of our's and a large proportion of the world's websites as cookies are a standard part of most modern websites

It may be that you concerns around cookies relate to so called "spyware". Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive. Learn more about managing cookies with antispyware software.

The cookie information text on this site was derived from content provided by Attacat Internet Marketing http://www.attacat.co.uk/, a marketing agency based in Edinburgh. If you need similar information for your own website you can use their free cookie audit tool.

Terms and Conditions

Please read and acknowledge the following terms and conditions. When you submit an order, it must be placed strictly in accordance with these conditions.

Our aim is to provide customer satisfaction and we believe that this can be achieved with goodwill, honesty and patience from both parties.

The procedures and general principles of www.alanreed.com do not supersede statutory rights under the Sale of Goods acts but simply provide the guidelines by which we operate.

Payment/Currency All prices on www.alanreed.com are quoted in pounds sterling. Payments are to be made in pounds sterling by the following methods:

Cheque

Postal Order

Credit/Debit Card. Credit card sales will be charged by your credit card provider in your local billing currency.

You confirm that the credit/debit card that is being used is yours.

Carriage and handling This charge is added to the cost of the goods and is to cover carriage, administration and the packing costs of the goods to the delivery address. If you have any special requirements then please contact us. Special delivery requirements may incur an additional cost, which will be quoted upon request.

For quanties more than three individual items, there may be a small additional charge to cover extra costs of carriage and handling.

Duties and Local Taxes The customer is responsible for any duties and/or taxes that the destination country may levy at the point of entry of the goods.

Despatch of Goods Goods will be despatched, usually within 10 working days of receipt of payment. If there is any delay, perhaps through short-term unavailability of particular prints or frames, then we will contact you to advise you about the situation.

Accidental Damage and Loss in Transit Should the goods become damaged or lost in transit, then please advise us. We will try to either replace or locate the goods as soon as possible. We will never knowingly send out goods that are faulty or damaged prior to packing.

If the goods arrive and the packaging appears to be badly damaged then please make some form of documentation on the delivery note, even before opening the packaging. If possible try to open the damaged packaging in the presence of the carrier. If you are unable to, then sign for the goods as "Damaged package, uninspected goods", so that in the event of a claim against the carrier, both parties are aware where the responsibility lies. Please contact us in the event of any damage so that we can make arrangements to collect and replace the goods as soon as possible.

Returns and Refunds Please call us if you wish to return the goods so we can arrange collection/refund. Refunds will be made using the same method as the original payment.

Customer Confidentiality All information supplied to us by customers will be held as confidential. It may be stored on a computer database for our use only and will not be supplied to any third parties. Mailing information may be used by us to inform you of goods and exhibitions of paintings that we feel may be of interest to you. If you do not wish to be contacted by us in the future then please instruct us in writing.

Law All transactions through www.alanreed.com are governed by English Law, therefore legal actions arising from any transactions through this website shall be subject to the exclusive jurisdiction of the Courts of England.

Security

We want your online shopping to be worry free, so we use SSL (Secure Socket Layers), the most advanced online ordering security system available. At Alan Reed Watercolours, your sensitive information, including your credit card number, is encrypted by SSL, so that it cannot be read as the information travels over the Internet.